Warranty term: 1-Year Limited Warranty on the unit’s build and machinery (chassis and motion system) and on covered electronics (mainboards, power supply, motors, drivers, sensors, wiring harnesses).
Exclusions: No warranty on printheads and any ink-wetted components (“anywhere ink flows or touches”).
Ink policy: Using inks other than the supplier/manufacturer-recommended UV inks voids the warranty.
After-care: Lifetime Service & Support (post-warranty support for the life of the product; parts/labor billed as applicable).
Not Covered
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Printhead(s): EPSON® i3200(8) printheads are excluded from warranty (treated as consumables/precision components subject to handling, media and ink chemistry).
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Ink system (“anywhere where ink is”): dampers, caps/capping station, wipers, pumps, tubes/hoses, filters, manifolds, ink tanks, valves, seals, o-rings.
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Consumables & wear parts: wiper blades, caps, filters, fuses, maintenance fluids, UV-DTF films, jigs, rollers.
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UV curing optics: bulbs/LED arrays damaged by contamination/impact; normal output decay.
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User-caused issues: head strikes, media collisions, spills/contamination, improper storage, inadequate ventilation, power surges, water/fire, corrosion, physical damage.
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Software/RIP settings: incorrect profiles, color misconfiguration, third-party plugins.
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Logistics & site issues: unstable tables/ stands, poor power quality (lack of AVR/UPS/grounding), out-of-spec ambient temperature/humidity, dust and fumes.
Conditions That Void Warranty
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Non-approved inks/fluids: Use of any ink, flush, cleaner, or additive not approved/recommended by the supplier/manufacturer; mixing brands or chemistries; refilling procedures that bypass filters or introduce air/contaminants.
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Unauthorized service/mods: Break seals, firmware hacks, third-party boards, non-original wiring or mechanical modifications.
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Improper installation/operation: Not following installation checklist, preventive maintenance schedule, or operating the machine outside published limits.
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Tampered serials: Removed, altered, or unreadable serial/ID labels.
Customer Responsibilities
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Proper site power: Stable, grounded supply with AVR/UPS as recommended.
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Environment: Keep within specified temperature/humidity, clean airflow around UV-LED curing modules.
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Preventive maintenance: Follow the daily/weekly schedules (nozzle checks, wipes, caps, filtration).
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Approved supplies: Use only recommended UV inks and maintenance fluids.
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Training adherence: Operate as trained (RIP profiles, head-height checks, media handling, purges, storage).
How to Obtain Warranty Service
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Report the issue: Provide serial number, purchase date, photos/videos, error logs, and steps to reproduce.
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Remote diagnosis: We guide basic checks (power, cables, sensors, voltages, logs).
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Authorization: If covered, we issue an RMA/Job Order and arrange onsite or depot service depending on the case.
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Repair/replace: Covered parts repaired or replaced at no charge during the warranty term (excluding logistics if applicable).
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Return to service: Functional test, alignment, and documentation.
Note: Onsite availability may vary by location. Depot or ship-in options may apply for certain electronic repairs.
Lifetime Service & Support
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Remote support for life: Best-effort guidance via phone, chat, or remote desktop for diagnostics, RIP settings, and workflow questions.
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Onsite service: Available post-warranty; labor and parts are billable at current rates.
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Genuine parts & upgrades: Access to approved spares, maintenance kits, and recommended updates.
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Refresher training: Paid refresher courses for new staff or new workflows (UV-DTF R2R, direct-to-object, varnish techniques).
Limitations of Liability
This Limited Warranty is your exclusive remedy. The supplier/manufacturer and its affiliates shall not be liable for any indirect, incidental, special, punitive, or consequential damages (including lost profits/production). Liability is limited to the amount paid for the product. Some jurisdictions do not allow certain exclusions; local consumer laws may grant additional rights.
Effective Date & Scope
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Applies to: Binru FusionTek™ X2 units purchased from authorized channels in the Philippines.
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Warranty term: 12 months from invoice date or installation/commissioning (whichever comes first), unless otherwise stated in your sales order.
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Documentation: Keep your invoice, delivery/installation report, and maintenance records—these may be required for claims.
Contact & Claims
Tees & Prints (Authorized Distributor)
Showroom: Units 9–10, Quedsa Plaza Bldg., Quezon Ave corner EDSA, Quezon City
Trademark Notice
Binru FusionTek™ is a trademark of Binru Technologies Co., Ltd. EPSON® and i3200™ are trademarks or registered trademarks of Seiko Epson Corporation. All other trademarks are the property of their respective owners.